The terms and conditions detailed below apply to all accommodation bookings made with SKIPTON HOLIDAY HOMES directly, via a third party or online at www.skiptonholidayhomes.co.uk. When you make a booking your contract (which shall include these terms and conditions) will be with PEACE CONSULTANCY LIMITED T/A SKIPTON HOLIDAY HOMES, Woodland Cottage, Thornton-In-Craven, Skipton, BD23 3JQ, Company Registered in England & Wales No 12631597
All rates featured on the website are offered subject to availability and we reserve the right to refuse any booking for good reason.
PRICING
Our packages and pricing will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability. Your price is guaranteed once you have received a confirmation email.
AVAILABILITY
During major holidays, sporting events, social events, conference and exhibitions certain rates may not be available. Certain dates may be subject to a minimum length of stay. All rates are subject to availability.
PETS
SKIPTON HOLIDAY HOMES cannot accept any pets.
CAR PARKING
Car parking is free of charge at our properties, however, there is limited availability and it is given on a first come first served basis. For further information on parking availability, please call the property directly. Users of the car parks do so at their own risk, SKIPTON HOLIDAY HOMES will not accept any liability for any accidents, damage or loss incurred.
INTERNET
The Internet is provided free of charge to all SKIPTON HOLIDAY HOMES guests, it is intended to allow you to access the internet in order to use, amongst other things, tv streaming services, the worldwide web, e-mail etc. You undertake to us that your behaviour while using this service will be lawful, honest and proper.
ARRIVAL AND DEPARTURE
Properties are available from 2pm on the day of arrival and must be vacated by 11am on the day of departure, unless otherwise agreed. Failure to vacate your property at the check-out time may incur one additional nights’ accommodation charge at the prevailing for that night.
BOOKING INFORMATION
Call SKIPTON HOLIDAY HOMES on +44(0)7834-976792 or book online at www.skiptonholidayhomes.co.uk . Our Team is available to take your booking from 8.00am to 5.00pm Monday to Saturday.
MAXIMUM OCCUPANCY
Our accommodation is not intended as a venue for social gatherings, parties or other such events. Each property has a maximum occupancy level, which if exceeded will result in forfeit of your deposit and may lead to your immediate removal from the premises without further notice and without refund of any accommodation charges.
The maximum occupancy for each property is the maximum number of persons the property is designed to sleep, plus 2 visitors. Visitors are not permitted in a property after 11pm. Where a cot(s) or extra beds have been supplied the maximum occupancy will be increased to include children under the age of five.
CONDUCT
We want every guest to enjoy their stay at SKIPTON HOLIDAY HOMES, but in the event that we receive complaints regarding excessive or unacceptable noise levels from your party, and where a previous request to desist has been ignored, SKIPTON HOLIDAY HOMES reserves the right to ask your party to leave the premises. In this instance both your accommodation and deposit charges will be forfeited. In the event your party refuses to vacate the premises, having been asked to do so, the police will be asked to attend.
Any damage in the property, or excessive noise or disruption to any other guests will result in your deposit being non-refundable. Where guests have conducted themselves in an unreasonable manner you could be liable for further reasonable charges due to loss of revenue and any repairs required. The credit/debit card details provided to guarantee your reservation will automatically be charged if damage is caused to the property, or excessive noise or disruption to other guests is caused resulting in complaints and accommodation charges having to be refunded. Reasonable charges may include the following: the cost of deep cleaning the property, repair to furniture, damage to soft furnishings, paint and decoration and loss of revenue if the property has to be placed out of order whilst the repairs are carried out to return the property to the required standard.
NON SMOKING POLICY
As per UK law smoking is prohibited and our fire/smoke alarms are linked directly to the local Fire Station. There is a minimum fine of £250 per call-out when this alarm is activated. Further to this, there is a significant property recovery fee for guests who do not comply in order to cover the extensive cost of restoring properties to a smoke free condition.
ZERO TOLERANCE
SKIPTON HOLIDAY HOMES will not tolerate any behaviour by guests, visitors or staff which negatively affects the comfort, enjoyment, health, safety or wellbeing of others. Guests agree to comply with this policy, and further acknowledge that SKIPTON HOLIDAY HOMES reserve the right to refuse or discontinue stays to any Guest or visitor who, in our judgment, is conducting themselves in a manner that adversely affects the stay or working environment of others. In all cases SKIPTON HOLIDAY HOMES shall not be liable for any damages, refund or other compensation, including travel costs.
In the interest of safety and security, SKIPTON HOLIDAY HOMES records CCTV footage of the car parks, corridors and public areas.
CANCELLATION & AMENDMENTS
A cancellation number must be obtained to ensure that minimum charges are levied. Whilst every effort is made to fulfil any particular requests which you may make in relation to your stay with us, please note that these requests do not form part of our contract and we cannot guarantee that we will be able to meet any particular requests.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to: accept the changed arrangements as notified or make alternative arrangements with SKIPTON HOLIDAY HOMES; or cancel your reservation and receive a full refund of any monies which you have paid to SKIPTON HOLIDAY HOMES in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any accommodation.
NON ARRIVALS
In the event of a non-arrival, the full accommodation fee will be charged and the property will be released after 24 hours.
COMPLAINTS OR COMMENTS
Any complaint or comment regarding a stay at one of our properties should be made in the first instance directly to us at the time of your stay so that it can be resolved at the time. Problems which cannot be resolved there and then should be notified in writing to the manager of the relevant property.
INSURANCE
SKIPTON HOLIDAY HOMES maintains appropriate insurance cover where the property is liable for any injury or loss or damage suffered by our guests.
SKIPTON HOLIDAY HOMES recommends you obtain adequate insurance cover for your stay, SKIPTON HOLIDAY HOMES is not responsible for your travel insurance and we would recommend that you purchase cancellation insurance.
PRIVACY POLICY
We are committed to protecting your privacy and this statement summarises what personal details we may collect from you before, during or after your stay and what we will do with them. Any changes to our privacy policy will be posted on our website, if you wish us to remove your details from our marketing database at any time please email us.
GENERAL INFORMATION
Although every effort has been made to ensure the accuracy of the information contained in our website, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on the website at any time.
All details are correct at time of publishing, however may be subject to change from time to time. Images of properties shown on our website, third party websites and other directory listings are for reference only.
SKIPTON HOLIDAY HOMES shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.